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My company got mentioned in Guts, a book on corporations who have made "gutsy" moves to achieve high customer satisfaction. Apparently, a story where one of our employees helped a customer who was no longer insured with us when she had no medicine or heat made the book. it's a cool story, but it's not like we do that every day.

The Freiburgs, who wrote "Guts", also wrote a book about Southwest Airlines called "Nuts!". I shudder to think what their next book title might be. Coworkers surveyed say, "Butts" or "Putz!". Maybe even "Mutts!"

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Ooops, Mad Cow came from Canada. Does that mean we start talking like Canadians before we die?

Man, I could go for a burger right now.

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Today was fairly decent. Too tired to report in depth.

Worked. Read part of "Guts" about my company. Giggled.

Worked out. Two miles o' joggage.

Went to dinner with Baby Doc. We had delightful convo. She went to Vegas for Christmas. As much as Vegas is an overlit cesspool, I still wouldn't mind a weekend back there soon. Frankly, Vegas isn't big enough for me and Celine Dion. I'll have to find out when she leaves.

Still not Queen of the World, yet.

Tired. Time for a pre-bed Highlander Episode, then bed. I'm on disk 7 of 9 on season 1 of the Highlander.