Profiles in Customer Support
Aug. 25th, 2006 09:27 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
weaktwosI really dig how t-mobile has enthusiastic agents who are scripted to express their deep appreciation for your patronage, and proceed to transfer you into a dead end.
Also, what is the point of investing in CTI technologies if the agents have to verify the very information that the phone system prompts you for? What a waste of time.
Also, what is the point of investing in CTI technologies if the agents have to verify the very information that the phone system prompts you for? What a waste of time.
