Self-admiration

Occasionally, I have to go out and perform maintenance on some hardware we have out on the floor. This is one of the more mundane aspects of my job. My coworker and I noticed there was a printer in need of maintenance, so we preemptively performed the required maintenance on the printer. We opened a problem ticket because that’s also how we order additional spare parts required to perform future printer maintenance. So, on top of that, our home office workload management unit performs random quality surveys to the customers for whom the work was performed. In this case, I opened my own work order and then closed it. So I answered the survey. The survey is very simple. It asks, “Was your problem resolved?” I answered yes, and added comments:

Yes, the problem was resolved beyond my wildest dreams. Never have I seen Customer Support Analysts go the extra mile to perform maintenance on that printer. They were undaunted by paper dust and excessive ink powder. The way they deftly replaced the paper pickup rollers and the fuser was simply poetry in motion. The analysts truly brought world class service down to our very desktops. They have brought such joy to our lives because now we no longer live under the tyranny of print jobs with dark, powdery blemishes on the page. It is safe to print again, and that is a very good thing.

Let's see if they figure out why I'm so pleased with the analysts' work! *snicker*

Sightings of the Odd

While driving to work this morning, I came across two vehicles that were abandoned on the side of the road about half a mile apart: a Jeep, and a Limousine. I have never seen a Limousine stranded and abandoned on the side of the road. Usually that spells lost revenue for someone. I can’t imagine why someone who runs a limousine service would leave that vehicle abandoned on the side of the road. Unless, or course it was stolen.

Then again, since two vehicles were abandoned on the highway in relatively close proximity, I’m thinkin’ it was a case of alien abduction. Oh yeah. Someone’s “relationship building” (read: anal probe—aka Close Encounter of the Turd kind) with aliens.